Work

About

Resume

Work

About

Resume

Work

About

Resume

How might we support battery monitoring in a busy hospital environment?

Providing hospitals a solution to quickly identify potential danger before posing a huge risk on healthcare workers and patients.

Jump to solution

Duration

1 year 2 months
Jul 2025 - Present

STATUS

In development
Q4 2026 deployment

ROLE

Product designer

COMPANY

DT Research

Skills

User research
User interviews
Rapid prototyping
Usability testing
Cross-functional collaboration

Tools

Figma
Claude
Notion
Microsoft Word

Background

Hospitals manage hundreds of hot-swappable batteries, up to ~1800 in a span of 6 years, that must stay operational at all times.

The climate crisis has become an increasingly prominent issue and demands significant long-term societal change. After briefly researching the issue, we decided to focus on sustainable home living, recognizing that single-family homes [in the US] have significant environmental impact. By adopting sustainable products and habits in our lifestyles, we can enhance both our planet's livability and overall quality of life.
Based in Pittsburgh, PA, TMP serves as a hub for programs across SW Pennsylvania to access free resources and trainings to better support mentors and youth mentees down the line.

With patients always the priority, batteries become an afterthought.

With all of those batteries being carried, charged, reinserted, dropped at the scale only makes monitoring more difficult.

Challenge

Currently, there is no support for battery monitoring in hospitals.

The lack of inspection only makes the problem worse. Degradation is often not visible, which often go undetected without occasional audits, posing a life-threatening risk in these busy, high-stakes settings. Only batteries with obvious signs of damage are typically discarded.

Although TMP serves as a comprehensive resource library, much of its online resources are largely underutilized. Because TMP delivers curated resources through a 1:1 ad-hoc service model, there is added burden to the their small 8-member team who often receives and responds to many similar questions that could easily be found on their website. In addition, some clients mentioned about the unintuitive navigation of its website, further making the website more inaccessible.

This project examined the challenges mentoring programs face in accessing TMP's online tools and identified opportunities to expand the reach and impact of TMP's resource and service ecosystem.

*Official image taken by DT Research

Although TMP serves as a comprehensive resource library, much of its online resources are largely underutilized. Because TMP delivers curated resources through a 1:1 ad-hoc service model, there is added burden to the their small 8-member team who often receives and responds to many similar questions that could easily be found on their website. In addition, some clients mentioned about the unintuitive navigation of its website, further making the website more inaccessible.

This project examined the challenges mentoring programs face in accessing TMP's online tools and identified opportunities to expand the reach and impact of TMP's resource and service ecosystem.

Goals

Based on our challenge, we identified 2 goals:

Although TMP serves as a comprehensive resource library, much of its online resources are largely underutilized. Because TMP delivers curated resources through a 1:1 ad-hoc service model, there is added burden to the their small 8-member team who often receives and responds to many similar questions that could easily be found on their website. In addition, some clients mentioned about the unintuitive navigation of its website, further making the website more inaccessible.

This project examined the challenges mentoring programs face in accessing TMP's online tools and identified opportunities to expand the reach and impact of TMP's resource and service ecosystem.

  1. Minimize battery-related accidents on field

  1. Maximize battery performance

Solution Overview

Introducing DTR Battery Fleet Manager, a robust management solution that supports healthcare works with monitoring.

  1. Dashboard

  1. Fleet list

  1. Settings page

Dashboard

Providing bird's-eye fleet view for quick glance monitoring.

The dashboard displays rich data visualization of relevant attributes, including battery health and state of charge, and alerts.

Settings Page

Configuring and adapting system to fit hospital's needs.

Settings page

Needs

Through user interviews and usability testing sessions, I've identified concerns users .

The climate crisis has become an increasingly prominent issue and demands significant long-term societal change. After briefly researching the issue, we decided to focus on sustainable home living, recognizing that single-family homes [in the US] have significant environmental impact. By adopting sustainable products and habits in our lifestyles, we can enhance both our planet's livability and overall quality of life.

"Minimize battery-related accidents on field"

"Maximize battery performance"

Mapping User Journeys

The already tedious navigation process is further complicated by TMP's current website.

After mapping out the user journeys, I was able to begin planning the architecture of the software, with support from competitive analysis and prior feedback.

Opportunity

Address technical bugs on the current website to enable immediate access to resources and better support user independence with search and discovery.

0->1 Design System

Users value search assistance to support their exploration.

AI Chatbot

Collapse

Values

  • Fast access to answers
  • Option to speak with TMP staff

Concerns

  • Last resort for search
  • General mistrust with AI responses

AI Chatbot

Collapse

Values

  • Fast access to answers
  • Option to speak with TMP staff

Concerns

  • Last resort for search
  • General mistrust with AI responses

Mentoring Hub

Expand

Mentoring Hub

Expand

Values

Users want immediate access to resources, recommended resources that cater to their needs, and credibility by seeing how the resources are helpful to other programs.

Iterations

I analyzed user interviews and usability testing sessions, five stages users typically go through when searching for resources.

The climate crisis has become an increasingly prominent issue and demands significant long-term societal change. After briefly researching the issue, we decided to focus on sustainable home living, recognizing that single-family homes [in the US] have significant environmental impact. By adopting sustainable products and habits in our lifestyles, we can enhance both our planet's livability and overall quality of life.
quotes

Impact

Presented at HIMSS tradeshow for teaser

Won contract and discussed iterations and presenting final designs with our client

>200

unhealthy batteries

Identified during beta testing by our client
After consulting with developers and designers, we developed a thorough short- and long-term implementation plan to hand off to TMP, detailing essential website issues that needed to be addressed right away and complex features for implementation later.

Next Steps

Communication is an essential skill for agility and negotiation.

This project gave me valuable insights on how communication was key to working cross-functionally more effectively. We had to balance organizational goals with user preferences in order to deliver a powerful solution that impacts both.

1.

Good design is heavily research-backed

Conducting extensive research really benefited our team to utilize our collected data to guide our product vision.

2.

Small improvements drive big impact

While the Resource Navigator was simply a package of website improvements, these quality-of-life changes led to greater usability and aligned with TMP goals and budget.
I want to thank every one of my team members who made our project experience so valuable and healthy! 

Thanks for reading!

Note: This project is not intended to contribute to generalizable knowledge and is not human subjects research.

Proudly developed with an overdose of boba.

Proudly developed with an overdose of boba.

Proudly developed with an overdose of boba.